5563 Himalaya Rd
Denver, CO 80249
April 20, 2016
Mr. Oscar Munoz
President and CEO
United Airlines, Inc.
233 S. Wacker Drive
Chicago, Il 60606
Dear Mr. Munoz:
I wanted to express my gratitude and let
you know what a wonderful experience it has been—being a loyal United Airline
customer. I recently watched your online video titled, CEO Oscar Munoz Thanks
United Airlines Customers. In the video you specifically state, “United
Airlines is proud of the game changing innovations introduced over the years,
we know there is more for us to do to improve our airline and your travel
experience with us— upgrading and investing in the things that are important to
our customers.” After watching the
video, I’d like to propose a proposition that will benefit United Airlines by
saving time and money.
As you may or may not know, United Airline
passengers have continuously addressed their concerns, requesting sanitary
traveling conditions. To be explicit, more passengers have encountered several
grotesque objects while searching for reading material in the back seat pocket
in front of them, only to find other passengers bodily fluids in air sickness
bags, dirty diapers, old food, and gum.
On another occasion while I was personally flying with United, I opened
up the tray table during an in-flight beverage service to find what appeared to
be dried up chocolate smeared across the tray table that was later identified
as human feces. This implies, the specific area had never had been properly
disinfected or any debris had been disposed of.
I was mortified to personal experience this, I felt embarrassed, I would
have ever encountered such an experience that left me feeling so sad.
Mr. Munoz, I wanted to bring these types
of unsanitary conditions to your attention because these types of issues only
raise health concerns, and place United Airline passengers and their crew at
risk for becoming ill with disease causing bacteria that remains lingering on
the planes surfaces for an extensive period of time. This affects all
passengers from all ages who travel aboard United Airlines. Passengers want
peace of mind to fly comfortably and safely to their travel destination knowing
they are flying in a clean sanitary cabin.
United Airlines is in desperate need of
clean and germ-free cabins. You might assume your airline cabins are being
disinfected and tidy thoroughly between flights, but as it turns out there is
no regulation requiring United Airlines to do that, and the current investments
that United makes by sub-contracting janitorial companies who are responsible
for keeping United Airlines clean on every trip are not upholding the level of
service United Airlines claims they have. In spite of what passengers do—
United Airlines is responsible for their aircraft cabins cleanliness. These unsanitary
conditions bring health hazards, and nothing yet has been enforced, ensuring these
cleaning companies maintain United airlines cabins are thoroughly clean in
between each flight.
United Airline customers pay their hard
earned money to fly United, expecting comfort and accommodation only to find
out United Airlines is silencing these passenger’s grievances with United
Airline credit and offering them different seat assignments. Some passenger’s
complaints were met or resolved with several $300.00 vouchers and an apology
for the poor condition of the plane. The passengers were told the head of
maintenance would be personally contacted at all airports involved.
These methods do not resolve the issue at
hand; United Airlines can save time and money without practicing the handing
over of credits and wasting time to reassign passengers to another seat if
availability permits.
A positive healthy change may redevelop
progress in revenue if the Airline establishes and enforces a health policy
regulation as an example: United Airline can establish and direct hire cleaning
crews, who are committed to keeping United Airline cabins clean and on time,
delivering customized high—impact cleaning programs within the tightest of timeframes.
Not only will this prevent passengers to fly with your competitors; American
Airlines Group, Delta Air Lines, and Southwest Airlines who have reported
record profits over United Airlines for maintaining phenomenal customer service
and who are known to have a regulation and direct hire cleaning crews in effect
for their airline. These cleaning crews are continuously keeping clean cabins
between each flight. Safety is evident that there is enough time to de-ice or
refuel planes before takeoff, so should there be enough time for maintenance
cleaning, to quickly sanitize and vacuum the cabin.
The focal point is to enforce and
establish a preventative measure by endorsing a health sanitary regulation for
cleaning crews who are directly employed by the United Airlines. Mr. Munoz,
reconsider the resulting increased consequences for sick passengers and airline
crew, by preventing the overall spread of infectious diseases aboard the
world’s third-largest airline carrier United Airlines. Medical studies have proven germs can survive
on plastic surfaces, such as armrests, tray tables and lavatory door handles,
as long as seventy two hours.
Since grocery stores provide at their own
expense, disinfecting wipes for their customer’s convenience to sanitize their
grocery carts, it would be beneficial for the airlines to provide the same for
their passengers, along with a small disposable bag for trash. The Clorox brand
Disinfectant Wipe was put to the test and germ samples were taken before
sanitizing to get a total germ count from a cart handle and again after
sanitizing. The ALS Laboratory Group of
Microbiologists discovered the wipes killed eighty percent to one hundred
percent of the germs in seventeen out of twenty-three samples that were taken.
The remaining six samples saw significant reductions. Many health clinics and hospitals provide
hand sanitizer soap, masks and Kleenex tissue to stop the spreading of air born
microorganisms when sneezing or coughing.
According
to Consumerist.com article titled, Filthy United Airlines! Disgusting
Garbage-Filled Airplane Is Not Clean Before Next Flight Departs, In 2014 a
couple flew United Airlines and as they boarded the airplane they found it full
of “cigarette butts, candy, used tissues, pretzel bags, maxi-pad wrappers,
crumbs, dirt, pens, balls of “goo”, and god knows what else just
because United Airlines didn’t have “time” to clean the plane?”
This claim is effective since, other
airlines other than United have organized to structure the same regulation, and
prevent the spread of infectious diseases who thorough cleanse, and
disinfectant lavatories, door handles, tray tables, armrests and galleys to
enhance a safer and healthier germ free environment. This will certainly improve your United
Airlines and the passengers travel experience, by upgrading and investing in
the things that are important to United Airline customers.
Thank you, for your time and consideration
regarding this important matter.
Sincerely,
Ursala Undergrad
Work Cited
Margo, Meg. "Filthy United Airlines! Disgusting Garbage-Filled
Airplane Is Not Cleaned
Before Next Flight Departs." CONSUMERIST.
Mar. 2014. Web.
<https://consumerist.com/2007/03/22/filthy-united-airlines-disgusting-garbage-filled-airplane-is-not-cleaned-before-next-flight-departs/>.
Johnson, Julie. "United Airlines, Other
Carriers Taking Planes' Cleanliness to New Heights."
Tribunedigital-chicagotribune. 2015. Web. 2015 Apr. 2016. Web.
<http://articles.chicagotribune.com/2009-01-29/news/0901281119_1_american-airlines-united-airlines-airline-customer-service>.
"Routine Aircraft Cleaning Schedule." Routine Aircraft Cleaning Schedule.
U.S. National
Library of Medicine, 2009. Web. 15
Apr. 2016. Web. <http://www.ncbi.nlm.nih.gov/books/NBK310704/>.
"CEO Oscar Munoz Thanks
Customers." United Hub.
The United Hub Team, 05 Apr. 2016.
Web.
17 Apr. 2016. <https://hub.united.com/httpswwwyoutubecomembedttnl0m-
6hworel0-1710282457.html>.
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